Why was my card transaction declined?
Reasons why transactions may have been declined:
Some banks do not allow transactions to betting companies (Diners and AMEX cards are not accepted. The following banks may decline gambling transactions: Citibank, Bank of QLD, Virgin Money, Suncorp and Macquarie). Some banks, such as ANZ, have changed their policies to disallow transactions to betting companies if you have reached a certain percentage of your available credit limit on your card.
Try a deposit from BPAY, POLi or a card from a different bank.
Ensure that the amount you are trying to deposit is available in your account. If so, check if any limits are set by your bank. Larger amounts may be declined by your bank.
Ensure the 3-digit code on the back of your card matches the one you have entered.
Ensure the expiry date on your card has not elapsed. If so, 'Add a New Card'. See here.
Card reported lost or stolen:
If you have recently reported your card lost or stolen, your bank will not authorise a deposit.
Need further help? Please contact Customer Support.